Frequently Asked Questions
Switching to EZ Mobile & Keeping Your Number
Can I keep my current phone number?
You may be able to keep your number. Eligibility depends on your number, account details, and location, and is confirmed during activation.
How do I find my IMEI and ICCID (SIM card number)?
Dial *#06# to find your IMEI, or check Settings > About on your phone. The ICCID identifies your SIM and may appear in your device settings or on the physical SIM. Menus vary by device.
Do I need a new SIM or eSIM to switch?
The right option depends on your device and activation eligibility. We’ll let you know whether you need a physical SIM or an eSIM and provide the next steps.
How long does porting take?
Porting time varies by carrier, number, and account details. Keep your old service active until the transfer is complete so you don’t lose service.
Network Coverage
Which network does EZ Mobile use?
EZ Mobile service uses the AT&T network. Geographic coverage depends on location; device compatibility and available features can vary by device and plan.
Is 5G included?
5G requires a compatible device and local network availability. Review the features listed for your selected plan.
How do I check coverage in my area?
Visit Check Coverage for geographic coverage guidance. Contact support if you need help reviewing your area. Phone compatibility and number transfer eligibility are separate checks.
Phones and Devices
Can I use my own phone?
In most cases, yes. Your device must be unlocked and compatible with our network. Check your device's IMEI during activation to confirm compatibility; this device check is separate from geographic coverage.
What is an eSIM, and can I use one?
An eSIM is a digital SIM built into some phones, so no physical card is needed. If your device supports eSIM, we’ll provide the activation steps, which may include scanning a QR code.
Do you sell phones?
Our plans are intended for compatible, unlocked devices. Visit the Plans page for currently listed plans and SIM options.
Billing and Payments
When is my payment due?
Your plan renews every 30 days from the date you activated. You'll get a reminder before each renewal.
Which payment methods do you accept?
We accept major credit and debit cards. AutoPay is optional; you can authorize it if you want your plan to renew automatically.
Are there any hidden fees?
Plan prices do not include taxes and fees. Any applicable taxes, fees, activation or SIM charges are calculated and shown in your order total before payment. Plans renew every 30 days.
Account Management
How do I manage my account?
Sign in through My Account to view your plan, track usage, make payments, and update your details.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time, and the change applies at your next renewal.
How do I sign in to My Account?
Enter your email address and use the verification code sent to you. If you need help, contact support.
Cancellation and Refunds
Can I cancel anytime?
Contact support to review the cancellation terms that apply to your service before requesting cancellation. Keep your line active if you intend to transfer your number.
Do I get a refund if I cancel mid-cycle?
Contact support to review your payment and the applicable refund terms before cancelling.
Can I take my number with me if I leave?
Yes — your number belongs to you. Request your transfer PIN before cancelling so you can port your number to another carrier.
Still have questions?
If you have any questions, need assistance, or want to learn more about our services, our dedicated customer support team is here to help. Feel free to reach out to us via phone or email.
Contact Us